Terms of Service Return and Refund Policy

All pricing subject to change without notice due to industry fluctuation and manufacturer manufacturing cost increases

Order Cancellations

Stock packaging shipping and mail room supply orders ship direct from our automated warehouse and can not be cancelled once you check out and pay online.  Please see return instructions below if you decide to not keep your order.

Returns

For stock packaging returns please contact us or call us at (623) 224-7231 for RMA# and return instructions.  Or contact your support rep.

Items must be returned in salable quantities and condition within 10 days of purchase for credit, less 35% restocking fee.
Customers are responsible for all delivery and return freight and shipping charges on returned orders.  

We are not responsible for lost order and recommend insured delivery for all returns.

Specialty and Custom Packaging Products

A 35% Restocking Fee applies to all cancelled orders.
Changes to custom made or custom printed products must be done in writing before any plates, tooling, or
products/material is made.
Custom made or printed items, or quantities that we do not regularly stock are NCNR (non-cancellable, non-refundable).

• Custom packaging is not eligible for cancellation or return.
• Liquid Spout Bags are not eligible for cancellation or return all sales are FINAL.
  Due to current health ordinances, there will be NO returns on any spout bag items.
  If you are unsure of a product you may need, please call your sales rep and they will help you.

Minimum Order

Items may have a minimum quantity they must be purchased in.
Custom made packaging minimums will depend on the commodity.  

Clients are responsible shipped quantities, manufacturing rule of industry standard of 10% over/under applies unless otherwise stated on estimates.
Pricing is based on volume quantity ordered, shipped, material, and how many ink colors and type of printing.

Specialty packaging items may have a minimum case quantity, or a minimum invoice or lot charge.

Pricing Payments and Minimum Order

We try to maintain prices on our products, occasionally, due to market conditions
and other circumstances beyond our control, pricing may change anytime or fluctuate without notice.  
Upon reordering we can verify costs and notify you of any industry manufacturer increases.

• Payment Methods:  Within the U.S. we accept Visa, Master Card, American Express, and Paypal.  
  Payment is due at the time of order.   Overseas customers please contact us for payment information details.
• Minimum Order:  Items may have a minimum quantity they must be purchased in. 
• Specialty packaging items may have a minimum case quantity, or a minimum invoice or lot charge.
  Custom made and printed packaging minimums will depend on the commodity.
  Pricing is based on volume quantity ordered and shipped.

Shipping

Stock material orders ship direct from warehouse locations and storage facilities across the U.S., and are shipped prepaid via best way.
Your approved choice of service and delivery charges will be added to your invoice when you check out and pay online.  

• Stock material supply orders cannot be changed or canceled after you check out.
  We ship/offer by the most economical method at current carrier rates.  
• We use UPS whenever possible.  Large orders or orders that exceed UPS weight or size limits will ship via Common Carrier Freight.  
• Only custom packaging orders can ship on customers designated common carrier collect, or UPS/Fedex accounts.

Payment Options

Within the U.S. we accept Visa, Master Card, American Express, and Paypal.  
Payment is due at the time of order.  
Orders over $3000 require ACH electronic bank payment or check prepay with a 10-day order hold.
Overseas customers please contact us for payment information.

Liquid Spout Bags

Orders ship UPS Ground Free Delivery in USA to the Continental 48 States.

Liquid Bag Orders are NRNR Non-Returnable, Non-Refunable for any reason.

Samples are NOT available.  We offer small count ordering on most of our liquid pour spouted bags.

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